The way how IT solutions are operated, monitored and enhanced have a big impact on associated business processes. Not only customer satisfaction, but also maintenance and running costs directly depends on maturity of operations and especially feedback provided by the right monitoring solution. We have years of experience with operations from plenty of customers we care for, we are ready to share our knowledge and experience.
Meaningful Monitoring
Together, we will analyze key processes and their metrics (KPI ś) and describe how these metrics are monitored and how they contribute to overall business. If the existing monitoring in place is not in compliance with the best practices, we will suggest recommendations for improvements. Good monitoring is basic building block for:
- minimizing negative business impact caused by unexpected outages
- lowering running and maintenance costs of the solution
- improvement of response times to incidents
- transitioning into fully digital operations
- improvement of Customer Experience
- ability to monitor trends within IT solutions (service consumption etc..)
What you get
- assessment of current monitoring solution (if available)
- solution/improvement proposal incorporating cloud monitoring best practices
- Proof of concept (PoC) solution resulting in business decision for tool selection (if needed)
- monitoring (dashboards and alerts) and alerting (calls to on-call duty team members) team
- trainings and knowledge transfer for all solution areas and tools
- recommendation how to operate/enhance monitoring solution
- insights for IT solution optimization (based on utilization)
- optional: integration to ITSM tool (JIRA, SNOW, …)
- optional: security best practices might be in the scope of delivery
Monitoring Maturity Level
What do you get?
Together we will analyze your system from an infrastructure and business perspective to identify observability needs:
- environment auditability
- monitoring (dashboards and alerts) and alerting (calls to on-call duty team members)
- knowledge gap – team trainings and knowledge transfer for all solution areas and tools
We deliver assessment of your environment in the following step:
- assessment of current monitoring solution (if available)
- solution/improvement proposal incorporating cloud monitoring best practices
- Proof of concept (PoC) solution resulting in business decision for tool selection (if needed)
If the existing monitoring in place is not compliant with the best practices, we will suggest recommendations for improvements:
- recommendation how to operate/enhance monitoring solution
- insights for IT solution optimization (based on utilization)
- optional: integration to ITSM tool (JIRA, ServiceNow, …)
- optional: security best practices might be in the scope of delivery
